Booking & Cancellation Policies

• Booking & Payment: A valid card is required. All bookings must be online, no walk-ins. Payments/deposits are final, and chargebacks or failed payments result in cancellation, ban, and possible legal fees.

• Balances: Deposits go toward your service, but full payment is due at your appointment. Failed payments = cancellation and forfeited deposit.

• Holds: Appointment holds are temporary and must be confirmed with payment the same day (or within 1 hour for same-day requests).

• Right to Refuse Service: We may refuse service at any time, including Groupon bookings. This cancels all appointments, forfeits payments, and blocks future booking.

• Cancellations/No-Shows: Must cancel or reschedule at least 24 hours in advance. Late changes or no-shows = loss of payment + $50 fee ($30 for members). Repeated violations = ban.

• Groupon: Must be booked under the Groupon tab with a $10 non-refundable retainer. Same cancellation/no-show rules apply. Incorrect bookings or violations = Groupon marked as redeemed with no reinstatement.

*Misbookings will not be honored* 

See full Terms & Conditions (Sections 1, 1B, 1C, 1D, 2, 13) for details.

Groupon Booking Policies

  • All Groupon appointments must be booked under the “Groupon” tab only

  • Enter your Groupon code and redemption code found under “View Voucher.”

  • A valid card is required; a $10 non-refundable retainer will be charged at booking.

  • Canceling or rescheduling within 24 hours = $50 fee.

  • No-shows = $50 fee.

  • Unpaid balances result in a ban from future bookings until paid.

  • Misbookings are not honored. Booking under the wrong tab means you’ll be charged the full service rate ($120–$260) with no refunds, transfers, or exceptions.

  • Your Groupon is marked as redeemed once booked—even with late cancellations, no-shows, or policy violations. It will not be reinstated.

  • You must purchase the correct Groupon for the service. Incorrect vouchers (ex: prenatal for deep tissue) will be canceled with no refund.

    See full Terms & Conditions (Sections 1, 1B, 1C, 1D, 2, 13) for details.